FAQs
Have a question we didn’t cover? Reach out anytime, we’re always glad to help.
What’s Inside
- Getting Started
- Services & The Cleaning Itself
- Helpful Facts: How Often Should You Clean?
- Quotes, Pricing & Payment
- Scheduling, Flexibility & Easy Changes
- Getting Ready for Your Service
- Results, Quality & Making Everything Right
- Trust, Safety & Your Pros
- Accounts & Privacy
- For Businesses & Commercial Clients
- Becoming a BigWash Pro
Still curious? We’d love to hear from you.
Snap a photo, request your free quote, and let’s make something sparkle. Welcome to the clean side.
Getting Started
How does the BigWash magic happen?
Beautifully simply. You upload a photo of whatever could use a refresh, we send you a free quote, and we pair you with a vetted local pro who arrives and makes it shine. No phone tag, no all-day waiting. Photo in, sparkle out.
Can a single photo really get me a quote?
It really can! Just send us three quick things: your name, your address, and a clear picture of your driveway, roof, or fence. That’s usually all we need for an honest estimate. It’s the fastest path to a price, and the only climbing involved is your expectations going up.
What if I'm no photographer?
Wonderful news: talent not required. If we can see the surface and roughly how big it is, we’re all set. Need a better angle? We’ll happily ask. Charmingly blurry is completely welcome.
Do I need to measure anything first?
Not at all. A photo and a rough idea of the space is plenty to get started. If precise measurements ever help, your pro can handle that on-site, so you can keep the tape measure in the drawer.
How soon can a pro work their wonders?
Pleasantly fast. Timing depends on your area and the season (Florida keeps us joyfully busy), but the moment you approve your quote, we’ll find a time that fits your day perfectly.
Am I lucky enough to be in your service area?
If you’re around Tampa Bay, you’re in great shape! We proudly serve Bradenton, Lakewood Ranch, Sarasota, Siesta Key, Longboat Key, Venice, South Venice, Port Charlotte, Clearwater, Largo, Pinellas Park, Tampa, Brandon, Riverview, St. Petersburg, Ruskin, and the surrounding areas. Come say hello!
What if I'm just outside your usual area?
Reach out anyway! Our service area keeps growing, and we’d love to see if we can reach you. It never hurts to ask, and you might be pleasantly surprised.
Is there a minimum project size?
Projects of all shapes and sizes are welcome. Whether it’s a single driveway or a whole property, we’ll happily put together a quote that makes sense for the job.
Services & The Cleaning Itself
What can you make sparkle?
If it’s outdoors and it’s grimy, it’s right up our alley. Home exteriors, roofs, driveways, sidewalks, pool cages, decks, fences, gutters, solar panels, stucco, commercial buildings, fleets, storefronts, and plenty more. Not sure we do your thing? Just ask — the answer is usually a happy yes.
Pressure washing or soft washing: what's the difference?
A great thing to know, and we love explaining it. Pressure washing uses high-powered water for sturdy surfaces like concrete. Soft washing uses gentle, low-pressure solutions for delicate surfaces like roofs and stucco. We match the method to the surface every time, because the right touch makes all the difference.
Why does my roof get the gentle, spa-like treatment?
Because we want your roof to enjoy a long and happy life! High pressure can crack tiles, strip protective granules, and even affect your warranty. Soft washing eliminates biological growth at the root while keeping everything intact: gentle on the surface, wonderfully tough on the grime.
Will my plants and paint come through happy and healthy?
Happily, yes. Protecting your property is the whole point. Our pros use the right technique and pressure for every surface and treat your landscaping with care. You get a cleaner home, with everything else exactly where you left it.
Is it safe for my furry friends and tiny humans?
Completely. Once surfaces dry, the space is all yours again. We just suggest keeping pets and little ones cozy indoors while the work happens, mostly so no one volunteers as assistant supervisor.
What kind of cleaning solutions do you use?
Professional-grade solutions chosen to be effective on grime and gentle on your property. Our pros pick the right mix for each surface, so everything gets exactly the care it needs.
Are your cleaning methods eco-conscious?
We care about doing things thoughtfully. Our pros aim to use solutions responsibly and apply them where they’re needed, keeping your home beautiful and the surrounding greenery happy.
Will the dirt and runoff make a mess?
Not on our watch. Tidiness is part of the job. Your pro cleans up the work area so the only thing left behind is the sparkle.
Can you remove tough stains like rust, oil, or that mystery splotch?
We love a good challenge! Many stubborn stains respond beautifully to the right treatment. Send a photo and we’ll let you know what kind of transformation to expect.
Can you get rid of those black streaks on my roof?
Absolutely, and it’s one of our favorite glow-ups. Those streaks are a living organism feeding on your roofing material, and a proper soft wash sends them packing while leaving your roof looking years younger.
Do you clean gutters inside and out?
We do! Clear gutters on the inside and a bright, clean look on the outside. Your gutters do important work, so we’re glad to keep them in top shape.
Can you handle multi-story or hard-to-reach areas?
Yes indeed. Our pros come equipped to reach those tricky high spots safely, so even the upper floors get to join the sparkle party.
Helpful Facts: How Often Should You Clean?
How often should my home enjoy a fresh glow-up?
For most Florida homes, once every 12 months keeps buildup, pollen, and surface discoloration politely away. If you’re within about 1 to 2 miles of the coast, under heavy tree cover, or in a humid pocket, every 6 to 9 months keeps things looking their crispest. With Florida humidity hovering around 74% on average, your exterior is basically living in a greenhouse, so a yearly refresh goes a long way.
How often does my roof deserve a little love?
Generally every 1 to 3 years, depending on shade, moisture, and how far organic growth has taken hold. Here’s the motivating part: surface contamination can shorten a shingle roof’s lifespan by up to 50% if left unchecked, and a roof replacement can run $10,000 or more. A periodic soft wash is a small step that protects a very big investment.
How often should my driveway get refreshed?
Once every 12 months keeps most homes looking great, though shaded or high-traffic spots can show visible staining in as little as 6 months. Since a driveway is often 600 to 1,000+ square feet of the first thing guests see, an annual wash keeps your entrance saying “welcome home” loud and clear.
How often should my pool cage get pampered?
About 1 to 2 times per year does it. It quietly collects pollen, grime, and the occasional adventurous love bug like a big outdoor filter, and since a screen enclosure can cost $5,000 to $15,000+ to replace, a couple of cleanings a year is a wonderfully easy way to add years to its life.
How often do my solar panels enjoy a good rinse?
Once or twice a year is plenty for most systems. The payoff is real: dust and pollen build-up can quietly reduce a panel’s output by 15 to 25%. In the Sunshine State, a quick clean once or twice a year helps your panels soak up every bit of that glorious Florida sun (and every bit of those savings).
How often should my deck or fence get attention?
About 2X a year keeps wood and vinyl looking fresh and helps them age gracefully, since Florida’s UV and moisture can age outdoor wood up to twice as fast as cooler, drier climates. Shaded, damp spots may happily welcome a touch more frequent care, closer to every 8 to 10 months.
How often should commercial properties be cleaned?
It depends on foot traffic and the look you want to maintain, but many businesses love a regular rhythm anywhere from monthly to quarterly (every 1 to 3 months). High-traffic entrances and storefronts often shine brightest on a monthly schedule, while lower-traffic areas do beautifully 3 to 4 times a year. We’ll help you find the perfect cadence.
Does Florida weather really make a difference in how often I clean?
It sure does! Our state averages over 50 inches of rain a year and sits near 74% humidity, which is wonderful for the lifestyle and very encouraging to surface buildup and organic growth. That’s why Florida homes often benefit from cleaning 2 to 3 times more frequently than homes in drier, cooler regions up north.
Is regular cleaning truly worth it, or just a treat?
Delightfully, it’s both! Beyond looking fantastic, routine cleaning protects your investment: organic growth is hard on roofing, surface contamination wears at paint and wood, and clean surfaces are safer underfoot. Considering a roof can cost $10,000+, siding $10,000+, and a screen enclosure up to $15,000+, an annual cleaning is a small fraction of those costs and helps everything last years longer. The gorgeous curb appeal is simply the cherry on top.
Does a clean exterior actually add value to my home?
It really can. A bright, well-kept exterior makes a wonderful first impression and can support your home’s value by an estimated 5 to 10% at sale time. That’s a lovely return for something as simple as a yearly wash, especially if you’re thinking of putting your home on the market.
Quotes, Pricing & Payment
What does a typical project cost?
It depends on the size, surface, and condition of the job, which is exactly why we hand you a free, no-pressure quote first. You’ll know the price upfront, with everything kept clear and friendly.
Why is my quote a range instead of one tidy number?
Because we’d rather be refreshingly accurate. A photo gives us a strong estimate, and a pro confirms the final price once they see the true size and condition up close. We always confirm before starting, so it’s smooth sailing the whole way.
Is the quote genuinely free?
Completely free, with full freedom attached. Request a quote, take your time, ask all the questions you like. You’re in the driver’s seat right up until you decide to go for it.
Do you offer any deals for multiple services?
We love when customers bundle! If you’re combining services or booking a few areas at once, just ask, and we’ll be glad to put together the best value we can for you.
Can I get a quote for several services at once?
Absolutely. Send photos of everything you’re considering, and we’ll happily quote it all together so you can plan the full refresh in one go.
Are there any hidden fees I should know about?
Happily, no. We’re all about clarity. Your quote lays out the cost upfront, and we confirm anything before work begins, so there are no surprises waiting in the bushes.
How do I pay, and is it easy?
Wonderfully easy and secure. Once the work is complete and you’re thrilled, payment is handled smoothly through our system. Effortless, tidy, and completely cash-free.
When does payment happen?
After the work is done and you’ve happily confirmed you love the results. We think you should enjoy the sparkle first.
What payment methods can I use?
We keep it convenient with secure, modern payment options. Once your job is complete, you’ll find checkout simple and stress-free.
Refer a friend, treat yourself: how does that work?
Here’s a happy little win-win: refer a friend and you get 10% off your next service, while your friend gets 10% off too! Just log into your members portal, grab your unique referral code, and send the referral email straight to your friend from there. It’s super simple, and the savings sparkle on both sides.
Do you require a deposit?
Once you confirm and schedule your job, a 50% deposit holds your spot. The remaining 50% is simply due once the work is complete and you’re delighted with the results. Clear, fair, and easy from start to finish.
How do I reach you about a refund or a dispute?
We’re always glad to help and make things right. For any refund or dispute, just email us at washed [at] bigwash [dot] com or give us a call at (941) BIG-WASH. A real person will take great care of you.
Scheduling, Flexibility & Easy Changes
Can I reschedule if my day shifts around?
Absolutely, and with zero stress. Give us a friendly heads-up and we’ll gladly find a new time that suits you. Flexibility comes standard.
How do I pause a scheduled service?
Easily and warmly. Just reach out before your appointment, or log into your portal and make the changes yourself in a few clicks. A little notice means your pro can go brighten someone else’s day in that slot.
What if my plans change at the very last minute?
We completely understand: some days simply have other ideas! Let us know as soon as you can. If your job is within 24 hours and you need to reschedule, give us a call at (941) BIG-WASH and we’ll sort it out right away. A very late change may occasionally include a small fee, since your pro saved that time just for you, but we always keep it friendly and fair.
Do I need to be home for the big reveal?
Yes, we’d love for you to be there! Especially for your first few jobs, having you home means you can see the results in person and we can make sure everything is exactly the way you hoped. It’s the best part of the whole process, and we wouldn’t want you to miss it.
Can I book a specific day or time?
We’ll do our best to match your ideal window. Let us know what works for you, and we’ll find a time that fits your schedule nicely.
Do you work weekends?
We aim to be available when it’s convenient for you. Share your preferred days and we’ll let you know the soonest, friendliest options.
What happens if it rains on my appointment day?
Florida weather loves a surprise! If the skies don’t cooperate, we’ll simply find you the next great time. A little rain never dampens our enthusiasm, just the schedule now and then.
How will I know my pro is on the way?
We’ll keep you in the loop so you’re never left guessing. You’ll have the details you need to know when to expect your sparkle specialist.
Can I set up recurring cleanings so I never have to think about it?
You can, and your future self will thank you! We’ll set up a comfortable rhythm so your property stays fresh year-round without you lifting a finger. Even better, recurring services come with a discount of up to 25%, so staying sparkling costs you less over time.
Getting Ready for Your Service
Do I need to do anything to prepare?
Very little! Clearing the area of small items, vehicles, or delicate decorations is helpful, but your pro will guide you on anything specific. Easy preparation, lovely results.
Should I move my car, patio furniture, or plants?
If it’s easy to move and sits in the work zone, tucking it aside is helpful. Anything you can’t move, no worries, your pro will take care to work around it thoughtfully.
Do you need access to water or power?
Usually a water source does the trick, and your pro will let you know if anything else is needed. We aim to keep things simple on your end.
What if I have a gate, alarm, or locked area?
Just let us know in advance so your pro can plan for easy access. A quick heads-up keeps everything running smoothly on the day.
Do I need to be there to let the pro in?
Yes, we prefer it, especially for your first jobs with us. It helps your pro get everything just right and gives you a chance to see the results firsthand. Once you’re set up with recurring service, things get easier, since your pro already knows your property and the routine.
Results, Quality & Making Everything Right
How long will my sparkling results last?
Wonderfully long with a little care! Results vary by surface and surroundings, but regular cleaning keeps everything looking its best and helps the freshness stick around.
Will my surfaces look brand new?
We aim for that jaw-dropping before-and-after moment. While well-loved surfaces carry their history, a good clean often reveals a freshness you’d almost forgotten was there.
What if the results don't wow me right away?
Then we’re simply not finished yet! Your happiness is the whole mission. If something doesn’t look quite right, just let us know promptly and we’ll make it right. We want you genuinely delighted, not merely satisfied.
What if we happen to see things differently?
We sort it out like friendly folks who truly care. Reach out directly and tell us what’s on your mind. We’ll listen, look into it fairly, and find a great solution together. Most moments like these turn out to be small mix-ups that a good chat clears right up.
What if something gets an accidental bump?
Our pros are trained and wonderfully careful, though we know surprises can happen in any line of work. If you think something was affected during a service, reach out right away with the details and we’ll look into it promptly and fairly. Open, friendly communication keeps everyone smiling.
Can I leave a review or share my sparkle story?
We’d absolutely love that! Your feedback makes our day and helps fellow neighbors find us. Shine on and tell the world.
What if I'd like a touch-up after the service?
Just reach out and let us know what you have in mind. We’re always glad to chat about keeping your property looking its very best.
Trust, Safety & Your Pros
Are your cleaning pros the real deal?
Absolutely. Pros in the BigWash network complete an onboarding process that includes identity verification and a careful look at their past work. We bring on people we’d gladly welcome to our own homes.
Are the pros insured?
Yes indeed. Insurance is a happy little requirement before any pro ever takes on a job, so you can welcome your pro with complete peace of mind.
Will the same pro come back for future visits?
We’ll always aim to send a friendly, qualified pro. If you have a favorite, let us know and we’ll do our best to make the reunion happen.
How do I know I can trust who shows up?
Every pro in our network is vetted before they ever take a job, so you can welcome them with confidence. Professionalism and care are the whole point.
What if I have a special request or specific instructions?
We’re all ears! Share your wishes when you book, and we’ll make sure your pro knows exactly how to make you happy.
Accounts & Privacy
How do I sign up and join the sparkling side?
Quick and easy. Create an account with a few basic details and you’re ready to request quotes and book services. No marathon forms; you’ve got better things to enjoy.
What if I'd like to take a break from my account?
Anytime you wish, with the easiest exit imaginable. Just reach out and we’ll happily take care of it for you. You’re always fully in charge of your own information.
Is my personal information in good hands?
The very best hands. We take your privacy seriously, use your details only to coordinate your service, and treat them with real care. Being careless simply isn’t our style.
Will my inbox stay peaceful?
Wonderfully peaceful. We’d much rather earn your trust than fill your inbox, so we send only what’s genuinely helpful and skip the clutter.
How is my payment information protected?
With great care. Payments are handled securely, so you can check out with total peace of mind.
Can I update my details whenever I need to?
Of course! Your information is always yours to refresh. Just reach out or update your account, and you’re good to go.
For Businesses & Commercial Clients
Do you take on the big leagues?
We love a big job! Storefronts, office buildings, parking lots, dumpster pads, fleets, breezeways, post-construction cleanups, and more. If it’s commercial and it needs cleaning, our Biggest tier was built for exactly this.
Can you make my whole fleet gleam?
Gladly. Your vehicles are rolling billboards, and we’ll keep them sending a sharp, polished message. Regular fleet washing also protects the paint and resale value, so it happily pays you back over time.
Can we set up a regular cleaning rhythm?
Absolutely. We’ll build an ongoing schedule that fits your property and budget beautifully. Steady upkeep keeps your space looking its best for customers, tenants, and inspectors alike. Just ask, and we’ll make it happen.
Can you work after hours so business isn't interrupted?
We’ll do our best to fit your operating hours. Many commercial clients love off-hours service, and we’re glad to plan around your busiest times.
Do you handle post-construction cleanup?
We do, and it’s a satisfying transformation. We’ll help turn “just finished building” into “ready to impress,” dust, splatter, and all.
Can you service multiple locations?
Absolutely. If you’ve got several properties, we’d be delighted to keep them all looking sharp on a schedule that works for your business.
Do you provide documentation for property managers or HOAs?
Just let us know what you need. We’re happy to keep things organized so your records stay as tidy as your property.
Becoming a BigWash Pro
I clean for a living: can I get work through BigWash?
We’d love to meet you! We’re always looking for skilled, dependable pros who take real pride in their craft. You bring the expertise and the hustle; we bring the customers, scheduling, and marketing.
How do I join the crew?
Visit our contractor application and tell us about yourself. We’ll guide you through onboarding, which includes verifying your ID, insurance, and a friendly look at your past work. Talented pros, this way!
What do I need to get started as a pro?
A passion for great work, your own equipment and insurance, and a few onboarding details like your ID and some examples of past projects. We’ll walk you through every step.
How and when do pros get paid?
Promptly and predictably. Once a job is verified complete and the customer is happy, payment is on its way, so you can focus on doing great work.
Can I choose which jobs I take?
You’re in control. Accept the opportunities that fit your schedule and skills, and build the workflow that works best for you.