Four Mini Moguls LLC, a Nevada limited liability company qualified to do business in Florida and doing business as BigWash.com (“Company,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the information you provide when using BigWash.com, requesting services, communicating with our team, or interacting with our website.
This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through BigWash.com and related communications, services, advertising campaigns, customer support interactions, and operational systems.
By accessing or using BigWash.com, you acknowledge and agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal, operational, technical, and communication-related information from users, customers, contractors, and visitors.
Information collected may include your name, email address, phone number, property address, billing information, service history, communication history, appointment information, payment-related information, and any details voluntarily submitted through forms, calls, emails, chat systems, SMS communications, quote requests, or customer service interactions.
We may also automatically collect technical information such as IP addresses, browser type, operating system, referral sources, device information, website usage behavior, session activity, pages visited, click activity, and related analytics data.
2. HOW WE USE INFORMATION
The information we collect may be used for legitimate business and operational purposes including scheduling services, processing payments, responding to inquiries, customer support, operational management, contractor coordination, quality assurance, fraud prevention, dispute resolution, internal analytics, advertising optimization, customer relationship management, and improving website functionality and user experience.
We may also use information to communicate with users regarding appointments, service updates, invoices, estimates, promotions, operational notifications, customer service matters, and other business-related communications.
3. Mobile / SMS OPT-IN-INFORMATION
We respect your privacy and do not share, sell, rent, or disclose your mobile phone number or any SMS/text messaging opt-in information with third parties or affiliates for marketing or promotional purposes. Your mobile opt-in data and consent will only be used by BigWash.com (and our service providers strictly for the purpose of delivering the text messages you requested). This information is never shared, even if you have otherwise consented to sharing other types of personal data.
4. SMS, CALL, AND COMMUNICATION CONSENT
By submitting your phone number or contact information through BigWash.com, you consent to receive communications from Company, including phone calls, emails, SMS messages, appointment reminders, customer support messages, operational updates, and marketing communications where permitted by law.
Standard messaging and data rates may apply depending on your mobile carrier.
Users may opt out of promotional communications where legally required or permitted.
We get consent verbally by asking “Do you agree to receive conversations (external) text messages from BigWash.com. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary.
5. PAYMENT PROCESSING
Payments may be processed through third-party payment processors and financial service providers.
Company does not intentionally store full payment card details on Company-owned systems unless specifically required for authorized operational purposes.
Third-party payment providers may maintain their own independent privacy and security policies governing payment transactions.
6. COOKIES, ANALYTICS, AND TRACKING TECHNOLOGIES
BigWash.com may use cookies, analytics platforms, tracking technologies, advertising pixels, session tools, and related technologies to improve website functionality, analyze user behavior, optimize advertising campaigns, measure website performance, personalize user experiences, and improve operational efficiency.
These technologies may collect technical and behavioral information regarding how users interact with the website.
Users may disable certain cookies through browser settings; however, portions of the website may not function properly if certain technologies are disabled.
7. DISCLOSURE OF INFORMATION
Company may share information with contractors, service providers, software vendors, payment processors, advertising platforms, customer relationship management systems, analytics providers, communication systems, legal advisors, governmental authorities, or other third parties where reasonably necessary for business operations, legal compliance, fraud prevention, service fulfillment, or protection of Company rights.
Contractors performing services may receive customer information reasonably necessary to complete scheduled work.
Company does not sell personal information to unrelated third parties.
8. DATA RETENTION
Company may retain information for as long as reasonably necessary for operational, legal, accounting, tax, insurance, dispute resolution, compliance, enforcement, security, recordkeeping, and business management purposes.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
9. DATA SECURITY
Company implements commercially reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, disclosure, misuse, loss, or destruction.
However, no website, server, communication method, transmission system, or electronic storage process can be guaranteed completely secure.
Users acknowledge and accept the inherent risks associated with internet communications and electronic data transmission.
10. USER RIGHTS AND REQUESTS
Subject to applicable law, users may request access to certain personal information, correction of inaccurate information, or deletion of information where legally permitted.
Requests may be submitted to:
refund@bigwash.com
Company reserves the right to verify identity before processing requests.
11. THIRD-PARTY WEBSITES
BigWash.com may contain links to third-party websites, services, applications, or platforms.
Company is not responsible for the privacy practices, security procedures, content, or operations of third-party websites or services.
Users access third-party services at their own risk.
12. CHILDREN’S PRIVACY
BigWash.com and Company services are not directed toward children under the age of thirteen (13).
Company does not knowingly collect personal information from children under thirteen.
13. NEVADA & STATE PRIVACY RIGHTS
Where applicable, residents of certain states, including Nevada, may have additional privacy rights under applicable state privacy laws.
Company intends to comply with applicable consumer privacy and data protection laws to the extent legally required.
14. CHANGES TO THIS PRIVACY POLICY
Company reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice.
Updated versions become effective immediately upon posting to BigWash.com unless otherwise stated.
Continued use of the website or services following updates constitutes acceptance of the revised Privacy Policy.